Westcourt only focuses on family owned businesses. That translates into great advice for our clients.
We were born from a family business. We know how families in business think, work and act. We look at emerging issues only with a view to how a family business can exploit them.
The family business focus in our practice is our only focus – from first gen start-ups to a 5-gen business.
Family business advisory is not a business “add on service” so we can say we do all things for all people (a “full service firm”).
We do not want to impress you by doing more services to more people in more industries.
We do fewer things to fewer people in one industry.
We keep our focus small and targeted. And that makes us great.
Starting, and running a business is hard. It is full of fear and isolation. You can only truly understand it if you have done it.
The advice we give comes from the experience of creating a business. Our partners are not paying franchise fees to a brand in Sweden with a 100 year old legacy brand. We understand the pain points in running a business because we have had them as well.
If your accountant has inherited a business from a retiring partner, or if they are part of an international group that has over 10,000 staff – how do they truly understand what that is like?
Our partners have been with us for 20 years and 18 years. There is not a revolving door of partners all running in and out of the door.
The value we deliver is over decades: not months.
We are around for decades.
Cloud technology is getting rid of the drudgery from bookkeeping and accounting. And we have leapt into it feet first.
As a Xero Gold partner, five QBO Certified Advisors and a Foundation Futrli Partner, we are one of the most capable and diverse firms with cloud technology.
And importantly we are not “all in” on one platform. Some firms have gone all in onto one platform only. And that is rubbish to us. We are deeply skilled at a range of cloud technology so we can mix and match the best solution for each
Have you noticed how most accountants these days brand themselves as something else?
We are accountants. We openly state we are accountants.
Why? Because we are proud to be an accountant. We believe in the detail. We believe in professionally cynical. We believe in listen first and then talk. We believe in small stuff, look after big stuff.
So we get forms in on time, we answer the phone and we keep our promises.
The basics matter.
If you are dealing with a family you know that the costs are important. Every dollar spent on us is a dollar less for the family – a dollar less for the kids’ education, the next car, the next holiday, the next investment.
We cannot help families in business if we are so expensive that people can’t use us. So we keep our prices competitive, our service quick and our solutions practical so we can help now and over the decades.
We are not selling home loans, off the plan apartments, managed funds, property syndicates or life insurance.
We give advice. Not a fancy sales pitch, dressed up as “advice” to snaffle your investment dollars.
And we are licensed by ASIC to give strategic financial advice – not financial product purchasing advice. And yes, we work collaboratively with a range of insurance brokers, real estate agents, mortgage brokers, financial planners and property buyers agents for great product and investment advice.
An innovative advice business delivers great advice.
So yes, we are Chartered Accountants, Chartered Tax Advisors and members of Family Business Australia. We add to that with an external accountant, two business coaches, a top 10 international alliance, and we are Xero Gold partners.
We are members of the Tax Institute Technical Liaison Committee, The SMSF Association, The Vice-Chair of the GGI Business Improvement Chapter, The Executive Connection, an advisor member of Smith-Think, The Vice-Chair of the GGI International Tax Practice Group and The Perth Business Network.
We run weekly professional development programs internally on leadership, family business consulting and tax strategy.
All of these external people and leadership lobby groups push us into new and uncomfortable areas.
Why? So we can stay ahead of the pack when we deliver advice.
Most of our competitors would say that we overcook our investment into innovation and training.
We think that we have only just started.
It should never be difficult to get in touch with your advisor. We make it simple for our clients to contact us; everybody has a direct line, so if you call us you will get us straight away.
It's easy to meet with us in person, too. Our offices are located just 200m from the Freeway exit; we are a 6 minute walk to the Perth Central train station, the Perth CBD is literally on the other side of the road and we have free open air client parking that is 24 steps from the foyer of our building.
We are also happy to travel to your office, factory, plant, farm or home at short notice.
PricingRelationships with our clients are more important than time sheets.
Relationships with our clients are more important than time sheets. We offer a number of alternative pricing arrangements, including straight time-based billing, to suit our clients' requirements.
We chat with you to determine what will work best for you, and then develop the most effective strategy and pricing arrangement according to your needs. We aim to provide you with certainty and eliminate hidden costs by scoping and pricing our work up front.
We can charge you a fixed price for any fixed project. We will quote you a price and stick to it - if there is a change in the agreed scope of work, we will send you a variation detailing the new scope and the price for that change.
We do not charge success fees, or fees as a percentage of an outcome. Our advice to you is objective and not conflicted.
With a monthly retainer agreement, we charge you a fixed periodic fee for an agreed scope. A retainer provides you with a level of control that hourly billing cannot provide. This means you know exactly what you will pay to get the result you want.
We regularly review the terms of the retainer with you to ensure it remains fair to both parties.
We can charge you a fixed price for each stage of a project. We work with you to properly scope what you are contemplating, determine the stages involved and then agree a fixed fee with you for each stage.
We do not charge success fees for event-based work. Providing conflict-free, independent advice is paramount to our practice.
We incorporate all disbursements into our price. You will not agree on a price and then see an additional cheeky line adding “postage and petties” or “photocopying” to the invoice.
Large one-off costs, like an express courier, legal fees or flight costs, will be charged separately, but we will discuss these costs with you in advance before any fees are incurred.
If you wish to pay by credit card we will charge the additional cost of the credit card.
A significant part of determining what is a fair price includes getting a clear understanding of our role in your business. Some people want our administration staff to retype numbers, so the scope is extraordinarily narrow. Other people will ask us to consider all possible government initiatives, strategies and legislation that might potentially be relevant to their position, so the scope is much more comprehensive.
The important part of the process is understanding your position, what is requested, and agreeing on a reasonable price for the services required. It is essential to us that you are happy with the process and the pricing.
As a guide, the directors find it difficult to assist people if our remuneration is below $2,000, as this restricts our ability to give our clients the time we feel is necessary to get the best results. We are always willing to make exceptions to any rule, and our managers are more than happy to look after up-and-coming people for a lower price point.