This policy relates to HowNow Portal. Business Fitness Pty Ltd has the right to licence HowNow Portal and provide services to customers relating to HowNow Portal. At Business Fitness we understand that the privacy of your personal details is of the utmost importance to you and this policy communicates the rules we will abide by when dealing with personal information we collect from individuals in the course of our business. This policy is consistent with the Australian Privacy Principles (APP) of the Privacy Act 1988 updated on 12 March 2014.
In this policy personal information means information from which an individual is either identified or reasonably identifiable and may include an individual’s name, address, date and place of birth, telephone numbers, email address, bank account details, taxation details and other financial information. HowNow Portal provides a service where you upload and store documents for your clients and they upload and store documents for you. Documents uploaded by you can be set to be signed by your client. These documents may contain personal information.
What Information is collected and held
The personal information we collect may include your name, address, telephone numbers, email address and other information specific to the services provided. We may collect personal information directly from you when you:
- Register for online services to use HowNow Portal
- Use HowNow Portal
- Visit our website
- Contact the Business Fitness support team
How information is collected
If it is reasonable and practical to do so, we will collect personal information directly from the individual(s) concerned with their consent. This may be through emails, over the telephone, over the internet or in person. When you upload documents through the use of HowNow Portal, we may collect information from you about someone else. When you provide personal information to us about other individuals, we rely on you to have made them aware that you will or may provide the information to us and the relevant purposes for which we will use this information. You also need to inform them how they can access this information.
How we keep personal information accurate and up-to-date
We seek to maintain the quality of the information we hold by taking reasonable administrative and technical steps to make sure that the information collected, used and disclosed is accurate, complete and up-to-date. If the information we hold about you is incorrect, you may inform us and we will correct it for you.
How we use the personal information collected
We collect your personal information so that we can provide the services for HowNow Portal and any other services you may request. We use this information to:
- Verify your identity when accessing HowNow Portal
- Communicate with you about changes to the service
- Carry out support or training relating to HowNow Portal
- Send you marketing information – you have the option of opting out of these emails
- Comply with laws and regulations in applicable jurisdictions
We may also use non-personally identifiable statistical data for the purposes of improving or marketing HowNow Portal.
How we store and keep information and data secure
Destroying personal information
Any personal information we hold will be maintained in order to comply with legislative and professional requirements, after which time the information will be securely destroyed. If you cancel your use of HowNow Portal, it is your responsibility to ensure you have transferred all documents to another location, prior to the cancellation. We can assist with this process. Once your subscription to the service has been cancelled, documents will be stored for period of time, after which they will be deleted.
Transfer of data with third party applications
We allow connection with third party applications. We have no control over the privacy practices of other organisations and take no responsibility for the data coming to and from these applications. It is your responsibility to review and understand how these organisations handle personal information.
Access to personal information we hold and correction of that information
Our policy is to provide you with access to your own personal information, subject to some exceptions permitted by law. We will also generally provide access in the manner that you have requested (i.e. by providing copies or permitting a file to be viewed), provided it is reasonable and practical for us to do so.
Disclosure of your information to third parties
We do not disclose your personal information to third parties without your consent.
Use or disclosure of government related indentifiers
While we will not use a government identifier as your unique identifier within our systems you may upload documents that contain government identifiers. We will not disclose any of your Government related identifiers unless we are required under the Law.
Should you have a complaint about any of our privacy procedures, please contact us by email at firstname.lastname@example.org or by telephone on 13000 333 424. Alternatively you may write to us at Privacy Officer, Business Fitness Pty Ltd, Suite 205, Level 1, 58-60 Manila Street, Beenleigh, Qld, 4207. We will deal promptly with your complaint. If we cannot resolve the complaint to your satisfaction within a reasonable time, you or we may refer the complaint to the Office of the Australian Information Commissioner. For more information about privacy issues in Australia, visit the Australian Information Commissioner’s website. Security isn’t just about the technology used to store your data it’s about trust. Since 2001 we’ve worked hard to earn the trust of companies in Australia and worldwide. We continue to work hard every day to maintain that trust and believe that longevity and stability is core to that.